Responsible Gaming

Gamble responsibly

Responsible gaming means making conscious decisions about when, how often and how much you play. Before starting a session, consider your budget, available time and personal reasons for gambling. Only use money that you can afford to lose after essential expenses and financial commitments have been covered. Never treat gambling as an investment, a source of income or a solution to debt.

Casino games are based on chance. Past results do not influence future outcomes, and no strategy can guarantee a win. A losing session does not make a win more likely, while a winning session does not mean that further play will be profitable. Avoid chasing losses by increasing your stakes or continuing to play in an attempt to recover money. The safest approach is to accept gambling results as part of the entertainment cost.

• Decide your spending and time limits before you begin.
• Keep gambling separate from money needed for rent, bills, food, savings or other essentials.
• Take regular breaks and avoid playing when tired, upset, stressed or under the influence of alcohol or other substances.
• Do not borrow money, use credit intended for essential expenses or sell belongings to fund gambling.
• Do not gamble to celebrate, escape problems or change your mood.
• Keep your gambling private only when appropriate; speaking with someone you trust can help you stay accountable.
• Review your activity regularly and reduce or stop play if it is becoming difficult to control.

Gambling should be available only to people who meet the applicable minimum age requirement. Parents and guardians should take reasonable steps to prevent children and other unauthorised people from accessing gambling accounts or devices. Keep login details private, use appropriate device controls and do not allow another person to use your account.

Tools to help you stay in control

Lizaro Casino may provide account and gaming controls intended to help players manage their activity. Depending on the features available on the platform, these controls may include deposit limits, loss or wagering limits, session reminders, time limits, temporary breaks and self-exclusion. Availability, operation and review requirements can vary, so read the information shown in your account and request assistance if you are unsure how a control works.

Set limits before playing

A limit is most effective when it is set before a session begins. Choose an amount and period that fit comfortably within your personal budget. Consider setting daily, weekly or monthly limits, as well as a maximum session length. Once a limit has been reached, treat it as a firm stopping point rather than looking for ways around it.

Take a break

If you want to pause gambling without closing your account permanently, a temporary break may be appropriate. During a break, do not create another account or use another person's account to continue playing. Use the time away from gambling to review your spending, consider how you feel about your activity and speak with someone you trust.

Self-exclusion

Self-exclusion is a stronger step for people who want to stop gambling for a longer period or indefinitely. If you choose self-exclusion, follow the available process carefully and provide any information requested. Do not attempt to bypass the restriction by opening another account. If you believe you need self-exclusion but cannot find the relevant option, contact the casino through the support channel available on the website.

1. Choose the control that best matches your needs.
2. Set it before depositing or starting a gaming session.
3. Keep a record of the limits or break period you have selected.
4. Ask for help promptly if you cannot apply a control or feel unable to follow it.
5. Consider blocking gambling websites or removing gambling applications from your devices while taking a break.

Recognising when gambling may be a problem

Problem gambling can affect people from all backgrounds. It may develop gradually, and a person may not recognise the change immediately. Warning signs can include spending more time or money gambling than planned, feeling restless when trying to stop, hiding activity from family or friends, repeatedly attempting to recover losses, or using gambling to cope with stress, loneliness or other difficult feelings.

• You often think about gambling or plan your day around it.
• You increase your stakes to achieve the same excitement.
• You have tried to cut back or stop but have not been able to do so.
• You cancel plans, miss work or neglect responsibilities because of gambling.
• You feel anxious, guilty, irritable or low after playing.
• You borrow money, use savings or miss payments because of gambling.
• You hide deposits, losses, wins or the amount of time you spend playing.
• Your relationships, employment, study or health are being affected.

Even one or two warning signs can be a reason to pause and seek advice. You do not need to wait for a crisis before asking for support. Speaking honestly with a trusted family member, friend, doctor, counsellor or gambling support service can make it easier to understand what is happening and decide on practical next steps.

If gambling is causing serious distress, financial harm or thoughts of self-harm, seek urgent assistance through appropriate emergency or mental health services in your area. If you are in immediate danger, contact emergency services. Support is available, and asking for help is a positive step.

Support for players and their families

Australian players can seek confidential information and counselling from recognised gambling support services, including Gambling Help Online and services available through their state or territory. These services can provide guidance about reducing or stopping gambling, managing urges, handling financial concerns and supporting a family member. Availability may differ by location, so use the official service information relevant to where you live.

People affected by someone else's gambling can also seek support. Family members and friends may experience stress, financial pressure, conflict or loss of trust. You are not responsible for controlling another person's gambling, and you should protect your own safety and finances. Consider keeping personal accounts separate, avoiding lending money for gambling and obtaining independent financial or legal advice where necessary.

How Lizaro Casino can assist

If you are concerned about your gaming, contact Lizaro Casino through the support option available on the website. Explain what assistance you need, such as information about account controls, a temporary break or self-exclusion. Do not provide your password or security codes to anyone. Support staff may ask questions to understand your request and may explain the relevant process, restrictions or next steps.

Responsible gaming information does not replace professional financial, medical or counselling advice. If gambling has affected your finances, relationships or wellbeing, consider speaking with an appropriately qualified professional. Review this page regularly, use the controls available to you and remember that stopping completely is always an appropriate choice when gambling is no longer enjoyable or manageable.