Betting Rules

1. General betting conditions

Lizaro Casino provides online gambling services to eligible customers in accordance with applicable requirements. You must be legally permitted to gamble online in your location and must provide accurate information when registering and using your account. We may ask you to verify your identity, age, location or source of funds before allowing certain activity, processing a withdrawal or continuing to provide services.

Only one personal account is normally permitted for each customer unless we have expressly agreed otherwise. An account must be used by the person who registered it. You must keep your login details secure and must not allow another person to access or use your account. You are responsible for reviewing activity on your account and notifying us promptly if you believe your account has been accessed without permission.

All bets must be placed through the available betting interface and must be accepted by our systems before they become valid. Selecting a bet or adding it to a bet slip does not guarantee acceptance. A bet is considered accepted only when a confirmation is shown or otherwise communicated through the service. You should check the details of each accepted bet and keep any relevant confirmation for your records.

• You must be of the minimum legal gambling age that applies to you and must not use the service if gambling is unlawful where you are located.
• You must use your own funds and payment methods, unless an alternative arrangement has been approved in accordance with our requirements.
• You must not attempt to manipulate, disrupt or interfere with the service, betting systems or outcome of an event.
• You must not use the service for fraudulent, unlawful or dishonest activity.
• You must tell us if information on your account changes or is no longer accurate.

Bet acceptance and cancellation

We may refuse, limit, suspend or cancel a bet where permitted by applicable rules, including where there is a technical problem, an obvious error, suspected misuse, a breach of account conditions or a concern about the integrity of an event or market. If a bet is cancelled, the usual outcome is that the original stake is returned, subject to the relevant circumstances and any applicable terms. We may also suspend a market while information is checked or an event is reviewed.

2. Sports and event betting

For sports and other events, the information shown on the betting interface is provided to help you make a selection. Event names, participants, start times, market descriptions and prices should be checked carefully before you submit a bet. Displayed information can change, and the information available at the time a bet is accepted is generally used to determine the applicable terms.

Unless a market states otherwise, the result of a bet is determined by the official result or settlement information issued by the relevant event organiser, governing body or other recognised source. If an official result is later corrected, we may adjust the settlement where this is necessary to reflect the correct result. Results may be delayed while they are checked.

• If an event is abandoned, postponed, rescheduled or materially changed, the relevant market may be cancelled or settled under its displayed event rules.
• If a participant or selection does not take part, the applicable market rules determine whether the bet is cancelled or remains valid.
• For markets requiring an event to be completed, a failure to complete may result in cancellation unless the relevant outcome has already been determined.
• For head-to-head, handicap, total or similar markets, settlement is based on the stated line, handicap or conditions shown when the bet is accepted.
• For multi-selection bets, the treatment of a cancelled or void selection depends on the specific market and bet type.

Live betting carries additional risks because prices and market information can change quickly. There may be a short delay between an event occurring, being displayed and being reflected in the system. A bet may remain pending while it is being confirmed. Where a bet is accepted after a material change has occurred but before that change is reflected in the displayed price, it may be reviewed under the applicable error or in-play betting rules.

Prices and obvious errors

Prices are offered in good faith but may occasionally contain an obvious error, such as an incorrect price, line, handicap, participant or market description. Where permitted, we may correct or cancel a bet affected by an obvious error. We may contact you or provide notice through the service where a correction or adjustment is required. You should not rely on a price that appears clearly inconsistent with the market or event.

3. Casino games and bet settlement

Casino games are settled according to the game rules displayed within the service. Before playing, you should review the instructions, available outcomes, stake options and any relevant paytable. The outcome of a game is generated or determined by the approved game system and is not affected by previous results, the amount you stake or the length of time you have been playing.

Some games may include features such as bonus rounds, progressive elements, jackpots or different result types. These features are governed by the rules shown for the particular game. If there is a conflict between a general description and the rules displayed for a specific game, the specific game rules normally apply, subject to our Terms and Conditions and applicable requirements.

• A game round must be completed and recorded by the system before it can be settled.
• If a connection is interrupted, check your account history before attempting to play the same round again.
• Where a round is recorded as completed, its result will generally be settled even if the result was not displayed immediately.
• A technical fault may result in a round being cancelled or corrected in accordance with the applicable game rules.
• You should not refresh, close or repeatedly submit a game where the system shows that a result is still processing.

A bet or game result may be subject to review where there is a system malfunction, incorrect game configuration, suspected tampering or another event that could affect the integrity of the service. We may suspend settlement while the issue is investigated. If a result is invalidated, the treatment of the stake and any associated return will be determined under the relevant rules.

Returns, winnings and account records

Returns are calculated using the accepted stake, price, odds, payout table or other settlement method shown for the relevant bet or game. Your account history should show available information about accepted bets, game rounds, results and transactions. You are responsible for checking your records and raising any apparent discrepancy as soon as reasonably possible. We may correct account records where a settlement or display error has occurred.

4. Responsible betting, disputes and changes

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you start, avoid chasing losses and take regular breaks. Do not gamble when you are distressed, impaired or under pressure. If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop playing and seek support from an appropriate Australian gambling support service or health professional.

• Only gamble with money you can afford to lose.
• Keep gambling separate from essential household spending.
• Use available deposit, spending, time or session controls where they are offered.
• Consider a temporary break or account closure if you are concerned about your gambling.
• Never ask another person to place bets for you or use another person’s account.

Queries and disputed bets

If you believe a bet has been accepted, settled or recorded incorrectly, review the bet details and contact customer support through the available support channel. Include the relevant account information, bet reference, date, market or game and a clear description of the issue. We may request additional information to verify the account and investigate the matter. A review may include checking system records, event information, game logs and payment records.

We aim to handle queries fairly and consistently. Some matters may take time to resolve where information must be obtained from an event organiser, game provider, payment provider or another authorised source. Our decision will be based on the available records and the rules applicable to the bet. Nothing in these Betting Rules limits any rights or protections you may have under applicable Australian law.

Updates to these rules

We may update these Betting Rules from time to time to reflect changes to the service, games, betting markets, legal requirements or operating procedures. The current version will be made available through the website. Changes will generally apply to bets placed after the updated rules take effect, unless applicable requirements or the circumstances of a particular matter require otherwise. You should review the rules regularly and before placing a bet.

If any part of these rules is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted. These rules should be read with the other policies and conditions published by Lizaro Casino. Where a specific game, event or market rule applies, you should read it carefully before submitting your bet.