Lizaro Casino Privacy Policy

Information we may collect

The information handled by an online casino can vary depending on how you use the website and the services available to you. We collect information that is reasonably necessary to provide, secure and improve the service, to meet legal and operational requirements, and to respond to player requests. Some information is provided directly by you, while other information may be created or collected automatically when you use the website.

Account and contact information

When you register or update an account, we may handle details such as your name, date of birth, residential information, preferred language, username, password and contact details. We may also retain information about your account settings, player preferences, communications and activity. This information helps us create and administer your account, provide customer support, communicate important service messages and maintain accurate records.

Identity and verification information

To confirm identity, age, eligibility or account ownership, we may request verification information and documents. These may include identity documents, proof of address, information about your source of funds or other details needed for checks. Verification information may be used to help prevent fraud, identity misuse, money laundering, underage access and other prohibited activity. We handle these materials only for legitimate operational, security and compliance purposes.

Payment and transaction information

We may process information connected with deposits, withdrawals, refunds and other account transactions. This can include transaction dates, amounts, payment method details, account balances and relevant payment references. Where payment services are provided by third parties, those providers may process payment information under their own privacy notices. We generally use transaction information to process requests, prevent unauthorised activity, investigate disputes, provide account records and meet applicable obligations.

Technical, device and usage information

When you visit or use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, general location information, language settings, pages viewed, session information and referring website. We may also record information about how features are used, including login events and security-related activity. This supports website operation, troubleshooting, fraud prevention, performance monitoring and service improvement.

How we use information

We use personal information for purposes connected with operating Lizaro Casino and providing a safer, more reliable service. The purposes may include the following:

• Creating, maintaining and administering player accounts.
• Processing account requests, transactions and service communications.
• Confirming identity, age, account ownership and eligibility.
• Carrying out security, anti-fraud, risk and responsible gambling checks.
• Detecting, preventing and investigating suspicious, unlawful or unauthorised activity.
• Providing customer support and responding to questions, complaints and technical issues.
• Maintaining website functionality, reliability, accessibility and security.
• Understanding general usage trends and improving website content and services.
• Sending service-related messages, such as account, security or policy updates.
• Sending marketing communications where permitted and where you have provided any consent required.
• Meeting legal, regulatory, tax, accounting, dispute resolution and record-keeping obligations.
• Protecting the rights, property and safety of players, the website and relevant service providers.

We seek to use information only for appropriate purposes and to limit access to people and providers who need it for their work. Personal information may be shared with service providers that support website hosting, identity verification, payments, technology, security, customer support, analytics, communications or professional services. Such providers may process information on our behalf or independently under their own terms and privacy notices. Information may also be disclosed where reasonably necessary to protect users, investigate suspected misconduct, respond to legal requests or meet an applicable obligation.

If information is transferred to a service provider or recipient in another country, the handling of that information may be subject to the laws and privacy practices of that location. We take reasonable steps to use suitable providers and protect information during these arrangements. However, no internet transmission, electronic storage system or online service can be guaranteed to be completely secure.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, keep sessions working, support security, understand website usage and improve the player experience. Some cookies are necessary for core functions, while others may help with analytics, preferences or communications. Depending on your browser and the website features in use, you may be able to manage, block or delete cookies through your browser settings. Blocking certain cookies may affect how parts of the website operate.

Protecting information

We use reasonable administrative, technical and organisational measures designed to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure connections and internal procedures. Players should also choose a strong password, keep login details confidential, use trusted devices and contact support promptly if they suspect unauthorised account activity.

How long information is kept

We retain information for as long as it is reasonably needed for the purposes described in this policy, including account administration, customer support, dispute handling, security and business records. Some records must be kept for a period required by law even after an account is closed. The length of retention depends on the type of information, the reason it was collected and applicable requirements. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of.

Links and third-party services

The website may contain links to third-party websites, payment services or other external platforms. Those services may have separate privacy policies and security practices. This policy does not control how an external provider handles information, so you should review the relevant notice before submitting personal details or using that service.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of your information where deletion is permitted, and withdrawing consent to marketing communications. You may also ask questions about how information is used or raise a privacy concern.

Making a data request

To exercise your data rights, including access, correction or deletion of your data, or to withdraw consent to marketing, contact us at support@lizarocasino.best. Please include enough information for us to understand and verify your request, such as the account details associated with it. We may need to confirm your identity before releasing, changing or deleting information. This protects accounts and helps prevent information being disclosed to the wrong person.

Some requests may be limited where we are required or permitted to keep information, where deletion would affect a legal or security process, or where another person’s privacy or rights could be affected. If we cannot complete a request in full, we will aim to explain the reason and identify any available options. Marketing preferences can also be changed by using an available unsubscribe option in a marketing message, although service and security communications may still be sent when necessary.

Policy updates

We may update this Privacy Policy from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on the website and will apply from the date shown or from the time it is published, where appropriate. We encourage players to review this page periodically. If a change is significant, we may provide additional notice through the website or by another suitable communication method.